Atlantic Coast Mortgage Elevates Efficiency with Nextwave CRM By CRMnow

CRMnow, a customer relationship management (CRM) system built from the ground up for the mortgage industry, announced that Atlantic Coast Mortgage has successfully implemented Nextwave CRM as their Enterprise CRM platform for loan officers across all 30 states where it operates.

Atlantic Coast Mortgage (ACM) has been a trusted provider of home financing solutions since 2011. Known for their customer-centric approach, ACM offers a wide array of mortgage options, including conventional loans, FHA, VA, USDA loans, and specialized loan products. This extensive range ensures they meet the diverse needs of their clients, from first-time homebuyers and real estate investors to homeowners seeking refinancing.

Patrick Collins, Chief Strategy Officer at Atlantic Coast Mortgage, expressed his enthusiasm for their adoption of Nextwave CRM to enhance their customer-centric culture and CRM strategy. “Nextwave CRM was the clear choice to drive our customer-centric culture and CRM initiative. Our goal is to provide our customers with the support and personal attention they deserve and Nextwave CRM provides us with a CRM platform ready-built for our industry.”

ACM’s dedication to guiding clients through the homebuying process and empowering them to achieve their homeownership goals is evident. Their commitment to exceptional customer care is underscored by over 18,000 5-star client reviews, showcasing their success in delivering a seamless, stress-free experience. This dedication extends to U.S. veterans, active-duty service members, and their families.

“This was the smoothest technology roll-out we have experienced,” says Corey Shelton, Chief Marketing Officer, Atlantic Coast Mortgage. “The Nextwave team has done an exceptional job at helping us implement the Nextwave CRM, and they’ve kept the promises they’ve made throughout each stage, which has allowed our team to over-deliver for our Sales Team and organization.”

“We are so pleased to add Atlantic Coast Mortgage to our growing family of Mortgage Bankers and Wholesale Lenders,” said Chris King, President of Nextwave CRM. “Their dedication to the needs of both customers and their sales and marketing organization make them a perfect fit for technology we offer at Nextwave CRM.”