Servicing Innovation
This edition of our magazine tackles pressing issues such as …
The Hidden Opportunity In FHA’s Clarification
Executive Interview with Matthew Preuss, President at NCCI
The Homeowner Pivot
By Luana Slettedahl, a Principal Consultant at BlackFin Group
How Affordability Is Drawing The Housing Map In 2026
By Reena Agrawal, Research Economist at Veros
Why Borrower-First CRMs Are Failing Wholesale Mortgage Teams
By Josh Friend, CEO and Founder at Insellerate
The Borrower Didn’t Change, The Mortgage Workflow Did
By Eloise Schmitz, CEO & Co-Founder at LoanNEX
Business Strategies Column: The Old Mortgage Marketing Playbook Is Dead, AI Search Buried It
By Michael Hammond, Founder & President at NexLevel Advisors
Process Improvement Column: MISMO Publishes White Paper, Roadmap For Scaling Digital Mortgage Adoption Through eClosing
By Tony Garritano, Founder at PROGRESS in Lending
Editor’s Note: Groups Ask FHFA For Fannie/Freddie Changes To Improve Affordability
By Tony Garritano, Founder at PROGRESS in Lending

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