Author: PROGRESS In Lending

Execs On The MoveIn The News

Josh Balson Joins Fay Servicing As Senior Vice President Of Data Science

Fay Servicing, a mortgage servicing firm, announced Josh Balson has joined the company as senior vice president of data science. In this newly created role, Balson will lead Fay’s data science initiatives, focusing on leveraging advanced analytics and artificial intelligence (AI) to enhance the overall borrower experience and drive internal operational efficiencies.

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ComplianceIn The News

White Paper Details Benefits Of Automating New FHA, VA Loss Mit Requirements

DLS Servicing and WaterfallCalc published a free white paper detailing how one of the nation’s largest mortgage servicers leveraged automated technology to successfully adopt the FHA Payment Supplement Agreement (PSA) and the VA Veterans Assistance and Support Program (VASP). The white paper, “Automating VASP and FHA PSA Compliance,” also examines how early adoption of these programs can help lenders reduce default rates and improve borrower satisfaction rates.

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In The NewsQuality Assurance

Critical Defect Rate Rises To 1.58%, Per ACES Mortgage QC Industry Trends Report

ACES Quality Management® (ACES), a provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the first quarter (Q1) of 2024. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software. Notable findings from the Q1 2024 report include the following:

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Borrower OutreachIn The News

Borrower Survey Finds 60% Of Homebuyers Experience Frustration During The Mortgage Process

According to a new survey conducted by Snapdocs, a digital closing provider, 60% of homebuyers experience frustration during the mortgage process. The key factors borrowers identified as negatively impacting their experience occurred during the closing, including document errors, lengthy in-person appointments, and unexpected caretaking and travel costs. Borrowers who were given the option to close digitally, or even just preview the documents digitally, reported higher satisfaction with their mortgage process.

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ComplianceIn The News

MBA Applauds Senate Inclusion Of Trigger Leads Amendment In Fiscal Year 2025 NDAA

MBA’s President and CEO Bob Broeksmit, CMB, released the following statement after Senate Armed Services Committee Chairman Jack Reed (D-RI) and Ranking Member Roger Wicker (R-MS) included Senate Amendment 2358, the text of the MBA-supported bill to end the abusive use of mortgage trigger leads (“Homebuyers Privacy Protection Act”), as part of their managers’ amendment to the Senate’s Fiscal Year 2025 National Defense Authorization Act (NDAA):

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