Borrower Outreach

Finotta, a provider of embedded fintech for digital banking, published its new guide, “Empathy Equals Growth: Retention and Profit Through Financial Wellness.” This free resource features insights from industry experts to provide financial institutions with the tools to build better relationships, enhance customer retention, and offer personalized experiences that cater to the diverse needs of today’s consumers.

In its September Insights Report, STRATMOR Group a mortgage advisory and consulting firm, demonstrates how lenders who share their stories with borrowers and teammates are better able to create strong relationships, retain leads, recruit top talent and even drive revenue.

LenderLogix, a provider of mortgage point-of-sale and automation software for banks, credit unions, independent mortgage banks, and brokers, recently announced the addition of M2 Lending to its roster of clients utilizing LiteSpeed, QuickQual and Milestone Text Updates. 

According to a new survey conducted by Snapdocs, a digital closing provider, 60% of homebuyers experience frustration during the mortgage process. The key factors borrowers identified as negatively impacting their experience occurred during the closing, including document errors, lengthy in-person appointments, and unexpected caretaking and travel costs. Borrowers who were given the option to close digitally, or even just preview the documents digitally, reported higher satisfaction with their mortgage process.

LoanPASS, a configurable loan decisioning and pricing technology, announced a new integration with lead-generation platform BankingBridge that makes it easy for mortgage lenders to share real-time loan programs and interest rates with customers on the web. Powered by product eligibility and pricing data from LoanPASS, BankingBridge’s dynamic rate comparison tables can be embedded into any financial institution’s website for a transparent loan shopping experience that builds trust and converts website visitors into leads.

Events such as the Great Financial Crisis and the COVID-19 pandemic caused high levels of housing market stress, leading to rising mortgage delinquencies. According to a new research report by the Mortgage Bankers Association’s (MBA) Research Institute for Housing America (RIHA), examining current mortgage design models, underwriting standards, and intervention policies would help alleviate market pressures resulting from high levels of mortgage defaults.

In celebration of Disability Pride Month in July, Down Payment Resource (DPR) is highlighting 18 U.S. homebuyer assistance programs that are specifically designed to support people with disabilities and their family caregivers on their journey toward homeownership. While people with disabilities may be eligible for any of the 2,300-plus U.S. homebuyer assistance programs in DPR’s database, 18 are specifically developed to promote accessibility and inclusivity for aspiring homeowners with disabilities.

Panorama Mortgage Group, LLC (PMG), a leading nationwide independent mortgage bank headquartered in Las Vegas, Nevada, operating under the DBA’s Alterra Home Loans, Vision Mortgage Group, LEGACY Home Loans and Lone Peak Lending, has launched an innovative and proprietary loan program that breaks down the barriers for first-generation, first-time homebuyers with its unique 1% down payment and 2% grant down payment assistance; known as the 1st Generation Homebuyer (1st Gen) loan program.

FormFree launched significant enhancements to Passport Wallet, an app that transforms how everyday people access loans. Available now in the Apple App Store and Google Play, the latest version of Passport Wallet is designed to make it easier than ever for consumers to understand their ability to pay and match with lenders.