The Digital Solutions Communication Conundrum – For mortgage lenders, the road between defining needed system enhancements and delivering them, is paved with potholes, speedbumps and land mines. Simply put, operational teams don’t speak the same language as the technology groups supporting them. Too many times grand “transformation” plans fall woefully short with unusable software, missed deadline, bloated budgets and ultimately deflated team morale. Advanced technologies are not “Intelligent” out of the box. To deliver innovation at scale, it takes the right combination of savvy mortgage process experts working side by side with non-practitioner technologists, translating functional requirements into actionable technical specs that can be understood by development teams eager to implement cool digital tools.