FirstBank Puerto Rico Adds Digital Servicing Solution To Enhance Customer Satisfaction

FirstBank Puerto Rico, a state-chartered commercial bank with operations in Puerto Rico, the U.S. and British Virgin Islands and Florida, has signed a multi-year contract extension for MSP, Black Knight’s industry-leading servicing system. As part of the extension, FirstBank Puerto Rico will also use Black Knight’s Servicing Digital solution.

“We are pleased to continue using Black Knight’s MSP platform to support our expanding servicing operations and our compliance efforts,” said Cassan Pancham, EVP of Mortgage, FirstBank Puerto Rico.“With the addition of Servicing Digital, we are excited to offer our customers an advanced, easy-to-use solution that will provide them valuable information about their property and loan, as well as give them the ability to make mortgage payments via any mobile device.”

The Black Knight MSP system is a complete, scalable, end-to-end system used by mortgage servicers of all sizes to manage their servicing processes, including loan setup and maintenance, escrow administration, investor reporting, regulatory requirements and more. MSP, which is used to service approximately 36 million active loans, helps servicers increase efficiency, reduce operating costs and improve risk mitigation. FirstBank Puerto Rico uses MSP for first mortgages, but the platform can also support home equity loans and lines of credit.

As part of the renewal, FirstBank Puerto Rico will also use Black Knight’s Servicing Digital solution, which enables consumers to easily perform tasks and view information related to their mortgages through a simple, user-friendly interface, while providing a platform for continual engagement between servicers and their customers. The innovative, customer-centric mobile solution delivers useful information specific to an individual’s mortgage, property and local housing market by accessing the servicer’s data through Black Knight’s MSP system, as well as the company’s industry-leading property records database, advanced analytics and automated valuation models.

FirstBank Puerto Rico currently uses Black Knight’s suite of default solutions to support its operations. The Default suite includes Loss Mitigation, providing servicers with full functionality to support industry-standard retention and liquidation workouts; Bankruptcy and Foreclosure solutions to further streamline default processes; and Invoicing, a web-based solution that simplifies billing and invoicing. All of these default technologies are seamlessly integrated with the MSP servicing system.

Additionally, FirstBank Puerto Rico uses several of Black Knight’s data and analytics solutions, including its Actionable Intelligence Platform (AIP), a unified data delivery framework that combines Black Knight’s extensive data assets, patented big data ecosystem and enterprise business intelligence capabilities into a single solution. In addition, FirstBank Puerto Rico contributes to Black Knight’s McDash mortgage performance dataset, which includes more than 180 million mortgage and home equity loans and over 20 years of historical data spanning the entire credit spectrum of agency, non-agency and portfolio products.

“We are proud to have earned FirstBank Puerto Rico’s confidence and look forward to supporting the bank’s expanding servicing portfolio, while providing additional integrated capabilities to help proactively manage risk and improve decision-making,” said Black Knight President Joe Nackashi. “With the addition of our innovative Servicing Digital offering, FirstBank Puerto Rico can extend to its customers a modern, advanced digital solution that will support deeper customer relationships and support increased retention.”