New Data: Lenders Can Close Loans 29% Faster
Mortgage Cadence, an Accenture (NYSE: ACN) company, released a new case study that demonstrates how Suncoast Credit Union reduced time-to-close by 29% using the Mortgage Cadence Platform (MCP). The study, “From Fragmented to Streamlined: How Suncoast Credit Union Cut Time-to-Close by 29% with MCP,” details how the credit union reclaimed efficiency, improved staff experiences, and restored borrower and Realtor trust by optimizing its existing LOS.
For Suncoast Credit Union, years of well-intentioned customizations had slowed the loan process, delayed closings, and created internal frustrations. Instead of replacing their LOS, the credit union partnered with their existing LOS provider, Mortgage Cadence, to streamline workflows, restore automation, and drive efficiency. The results were immediate and significant: clear-to-close times dropped from 31 to 22 days—14 days faster than the industry average for banks in 2024, according to data from STRATMOR Group.
“The Suncoast Credit Union story is proof that transformation doesn’t always mean starting over with a new system,” said Pedro Garcia, CEO of Mortgage Cadence. “By leveraging MCP and our team’s deep expertise, Suncoast turned complexity into clarity, delivering faster closings, better experiences, and renewed confidence for staff and borrowers alike.”
In addition to faster closing timelines, Suncoast Credit Union experienced improved staff adoption, stronger Realtor relationships through its “21 and Done” campaign, and ongoing platform enhancements without disruption thanks to MCP’s continuous release cycle.
“True efficiency comes from designing processes that can adapt and scale,” said Ryan Varner, Head of Client Success at Mortgage Cadence. “With Suncoast Credit Union, we weren’t just fixing workflows, we were helping them build a foundation for speed and growth in a changing market.”
The case study underscores the value of MCP’s open architecture and automation-driven design. By working collaboratively with Mortgage Cadence’s Professional Services and Client Success teams, Suncoast Credit Union transformed its LOS from fragmented to future-ready, aligning its operations with the digital standards shaping modern mortgage lending.
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