United Wholesale Mortgage Selects ICE Mortgage Technology To Power In-House Servicing Strategy

Intercontinental Exchange, Inc. (NYSE: ICE), a provider of technology and data, announced that United Wholesale Mortgage (UWM) has signed a long-term agreement to license ICE Mortgage Technology’s MSP loan servicing system. Selecting MSP will allow the nation’s largest mortgage lender to bring its servicing operations in-house with a modern, comprehensive solution that streamlines the entire servicing process.

Operating exclusively through the wholesale channel, UWM’s shift to in-house servicing will enable it to curate a homeowner experience that yields increased recapture and referral business for its mortgage broker network. UWM selected MSP for the system’s powerful features, scalability and capacity to support outstanding customer service that fosters borrower retention, and the fact that ICE is an independent, neutral and proven technology provider.

“ICE Mortgage Technology is exclusively dedicated to serving businesses that power the housing finance economy,” said Tim Bowler, President of ICE Mortgage Technology. “Our solutions simplify every stage of the loan lifecycle to promote a smoother, more efficient and more cost-effective mortgage experience for everyone involved. As a neutral provider of third-party software, lenders and servicers can rest assured that we will always be in their corner, helping them support the American dream of homeownership and working to make them successful every day.”

As part of the implementation of MSP, UWM will deploy ICE Servicing Digital™, an intuitive homeowner portal with robust retention and recapture features that keep borrowers engaged through the life of a loan, and ICE Loss Mitigation, which fully integrates with Servicing Digital to help homeowners facing hardship connect with assistance. Additionally, UWM will leverage ICE Customer Service to deliver timely homeowner support, ICE Automated Lien Release to streamline lien releases, and ICE’s Servicing APIs to integrate its broader tech stack for improved operational efficiency.

“We are excited to partner with ICE Mortgage Technology to bring our servicing portfolio in-house. This is a huge win for UWM and, more importantly, the broker community,” said Mat Ishbia, Chairman, President and CEO of UWM. “This will mean a better experience for borrowers and a stronger, stickier relationship with their brokers, which we believe could result in more repeat business and referrals — the foundation for long-term growth and success. While we are excited about the cost savings for UWM, we’re even more excited about the opportunity to help brokers deepen their relationships with borrowers by leveraging MSP.”

“We are honored that UWM has entrusted us to supply the technology underpinning its new servicing strategy,” said Ben Jackson, President of ICE. “By leveraging our platform and many of our complementary solutions, UWM will gain access to a powerful, scalable system for delivering a consistent, world-class servicing experience that drives repeat and referral business and supports homeownership in communities nationwide.”

ICE Mortgage Technology delivers an end-to-end mortgage technology ecosystem that lowers costs, maximizes operational efficiency and creates new business opportunities for housing professionals. Built on a shared data standard, ICE Mortgage Technology’s interconnected platform facilitates collaboration among mortgage stakeholders while automating workflows across the loan lifecycle.