Zions Bancorporation Achieves 75% Hybrid Digital Closing Adoption After Just One Month With Snapdocs
Snapdocs announced a collaboration with Zions Bancorporation (NASDAQ: ZION) to digitize the lender’s mortgage closings. The Zions network of banks selected Snapdocs for its unmatched ability to drive high digital closing adoption, optimize operational efficiency, and provide flawless experiences for loan officers, settlement partners, and borrowers.
Zions operates in 11 western states, and sought a digital closing provider with the proficiency to implement and scale digital closings across its network. Snapdocs offered comprehensive training and white-glove support for all local brands, and after just one month of working with Snapdocs, Zions achieved over 75% adoption of hybrid closings.
“At Zions, we’re committed to delivering the best customer service to our borrowers. This collaboration with Snapdocs allows us to significantly enhance our closing process and make the home buying experience more trustworthy and accessible,” said Mike Pell, EVP of Enterprise Mortgage at Zions. “The speed at which we’ve adopted hybrid closings demonstrates the effectiveness of the Snapdocs platform and their dedication to our digital closing success.”
Since implementation, Zions has reported a 100% eSign success rate—meaning no borrowers opted out of a digital closing—and a 100% scanback rate with settlement partners. The lender has also seen an 80% reduction of errors in closing documents due to hybrid closings.
In addition, Zions is an early adopter of Snapdocs’ new Funding Quality Control (QC) product. The Funding QC product uses proprietary artificial intelligence (AI) to automate funding and post-closing quality control reviews, ensuring the accuracy of critical funding documents. Previously, the Zions team manually reviewed every page for each closing. Funding QC has reduced the number of pages that require manual review by 98%, allowing their team to focus only on the errors flagged by the Snapdocs platform2. This has created significant time savings and greatly improved operational efficiency for Zions. Looking ahead, the lender aims to further increase adoption and implement eNote and Remote Online Notarization (RON) digital closings.
“We’re proud to support Zions as they embrace digital closings and QC automations to gain a distinct advantage in today’s competitive environment,” said Michael Sachdev, CEO of Snapdocs. “We look forward to helping them maximize productivity and efficiency, while providing exceptional experiences for their customers.”
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