Author: PROGRESS In Lending

Borrower OutreachIn The News

New Report Reveals The Keys To Winning Over Today’s Borrowers: Innovation And Education

The 2026 ServiceLink Loan Officer Report uncovers a definitive gap between homebuyer expectations and mortgage industry perceptions, revealing how innovation and education can help originators better meet the needs of today’s borrowers. Report findings indicate that borrowers want a faster, more streamlined mortgage experience than many loan officers realize.

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Execs On The MoveIn The News

Planet Hires Derek Vandlen As Regional Sales Manager To Lead Multistate Growth

Planet, a specialty finance company focused on the servicing and production of mortgage loans, welcomes Derek Vandlen (NLMS #6409) as Regional Sales Manager in Tennessee. Vandlen brings 28 years of mortgage experience and a strong track record of building high-performing teams and long-term relationships with borrowers, real estate professionals and builders.

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ExpansionIn The News

ACES Quality Management Launches ACES Population Testing

ACES Quality Management, a provider of enterprise quality management and control software for the financial services industry, announced today the launch of ACES Population Testing, which evaluates a financial institution’s loan origination pipelines and servicing portfolios against its defined policies and identifies the records that warrant a reviewer’s attention.

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ExpansionIn The News

Florida Agency Network Expands CertifID Use To Strengthen Closing Communication

The Florida Agency Network (FAN), Florida’s largest independent provider of title and settlement services, has rolled out an expansion of its use of CertifID, a nationally used closing and fraud prevention platform, throughout its operations for identity verification and payoff clearance, adding direct wire fraud protection to every closing it conducts. FAN has deployed CertifID’s closing communication and automation tools—added through the company’s acquisition of CloseSimple earlier this year—to manage client communication and data collection throughout the closing process.

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Execs On The MoveIn The News

Cox Rejoins Informative Research To Lead Its Business Process Automation Efforts

Informative Research (IR), a technology provider of data-driven credit and verification solutions for the lending industry, today announced that Tim Cox has rejoined the IR leadership team as executive vice president of business process automation. In this role, Tim will apply his industry expertise to support the company and help its clients work more efficiently and intelligently.

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