Borrower Outreach

Borrower OutreachIn The News

Finotta Publishes New Guide, “Empathy Equals Growth”

Finotta, a provider of embedded fintech for digital banking, published its new guide, “Empathy Equals Growth: Retention and Profit Through Financial Wellness.” This free resource features insights from industry experts to provide financial institutions with the tools to build better relationships, enhance customer retention, and offer personalized experiences that cater to the diverse needs of today’s consumers.

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Borrower OutreachIn The News

Borrower Survey Finds 60% Of Homebuyers Experience Frustration During The Mortgage Process

According to a new survey conducted by Snapdocs, a digital closing provider, 60% of homebuyers experience frustration during the mortgage process. The key factors borrowers identified as negatively impacting their experience occurred during the closing, including document errors, lengthy in-person appointments, and unexpected caretaking and travel costs. Borrowers who were given the option to close digitally, or even just preview the documents digitally, reported higher satisfaction with their mortgage process.

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