Borrower Outreach

The Community Home Lenders of America (CHLA) sent a letter to Congress urging for higher Senate funding levels for salaries and expenses of Ginnie Mae and the Federal Housing Administration (FHA) for FY 2025.

Canopy MLS, an MLS provider serving more than 22,000 subscribers in 23 North Carolina counties and three South Carolina counties including the Charlotte, Hickory and Asheville markets, will begin offering ICE’s mobile-optimized Paragon Connect as an MLS platform of choice.

While their optimism is growing, lenders must elevate customer experiences and focus on technology ROI to capitalize on a rejuvenated housing market in 2025, according to the latest Insights Report from STRATMOR Group, a mortgage advisory and consulting firm.

Finotta, a provider of embedded fintech for digital banking, published its new guide, “Millennials, Gen Z & Money Moves: How to Keep Them Banking With You.” This free resource offers valuable insights for financial institutions seeking to attract and retain younger generations.

Finotta, a provider of embedded fintech for digital banking, published its new guide, “Empathy Equals Growth: Retention and Profit Through Financial Wellness.” This free resource features insights from industry experts to provide financial institutions with the tools to build better relationships, enhance customer retention, and offer personalized experiences that cater to the diverse needs of today’s consumers.

In its September Insights Report, STRATMOR Group a mortgage advisory and consulting firm, demonstrates how lenders who share their stories with borrowers and teammates are better able to create strong relationships, retain leads, recruit top talent and even drive revenue.

LenderLogix, a provider of mortgage point-of-sale and automation software for banks, credit unions, independent mortgage banks, and brokers, recently announced the addition of M2 Lending to its roster of clients utilizing LiteSpeed, QuickQual and Milestone Text Updates. 

According to a new survey conducted by Snapdocs, a digital closing provider, 60% of homebuyers experience frustration during the mortgage process. The key factors borrowers identified as negatively impacting their experience occurred during the closing, including document errors, lengthy in-person appointments, and unexpected caretaking and travel costs. Borrowers who were given the option to close digitally, or even just preview the documents digitally, reported higher satisfaction with their mortgage process.

LoanPASS, a configurable loan decisioning and pricing technology, announced a new integration with lead-generation platform BankingBridge that makes it easy for mortgage lenders to share real-time loan programs and interest rates with customers on the web. Powered by product eligibility and pricing data from LoanPASS, BankingBridge’s dynamic rate comparison tables can be embedded into any financial institution’s website for a transparent loan shopping experience that builds trust and converts website visitors into leads.

Events such as the Great Financial Crisis and the COVID-19 pandemic caused high levels of housing market stress, leading to rising mortgage delinquencies. According to a new research report by the Mortgage Bankers Association’s (MBA) Research Institute for Housing America (RIHA), examining current mortgage design models, underwriting standards, and intervention policies would help alleviate market pressures resulting from high levels of mortgage defaults.