Tavant Launches TOUCHLESS Servicing Portal With Agentic AI Assistant For 24/7 Borrower Self-Service
Tavant launched TOUCHLESS Servicing Portal, expanding its TOUCHLESS platform beyond origination into post-close servicing. The unified origination and servicing experience enables borrowers to manage their mortgage journey – from application through servicing – all in one place. The servicing portal currently supports more than 400,000 borrowers nationwide.
“Providing a unified mortgage origination and servicing platform closes the long-standing gap between origination and servicing, enabling a true customer-for-life approach that enhances borrower satisfaction while helping lenders reduce operational costs,” said Mohammad Rashid, Head of Fintech at Tavant. “At the center of the new servicing portal is MAYA™, Tavant’s agentic AI assistant, which delivers personalized, on-demand support – whether a borrower is making their first payment, exploring refinancing options, or navigating a scenario with financial hardship. We’re not just automating tasks; we’re delivering an AI-powered personal assistant that helps borrowers manage their mortgage across the full lifecycle.”
Key capabilities of the unified TOUCHLESS platform with the Servicing Portal include:
- Unified origination + servicing: One platform spanning application, decisioning, and post-close servicing
- Service-to-refinancing in one click: A direct path from the servicing portal to refile and initiate a new application
- 24/7 borrower self-service: AI-assisted support for common servicing needs with human escalation when needed
- Built-in compliance controls: Regulatory guidelines and lender-specific policies embedded throughout the workflows
- Operational efficiency: 80%+ deflection of routine servicing inquiries through self-service and guided assistance (in current deployments)
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