STRATMOR Report Examines Customer Experience As A Differentiator For Lenders

In its July Insights Report, mortgage advisory firm STRATMOR Group offers an in-depth analysis of customer experience in the mortgage industry and how lenders are measuring and managing it. In “The Customer Experience (CX): Create Business Success Through a Culture of Excellent,” Sue Woodard, Total Expert’s Chief Evangelist who is consulting with STRATMOR to provide expert CX strategy advice, goes deep on the importance of the customer experience.

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Which Housing Markets Are Getting Hit Worst By COVID?

ATTOM released its second-quarter 2021 Coronavirus Report spotlighting county-level housing markets around the United States that are more or less vulnerable to the impact of the ongoing Coronavirus pandemic, still endangering the U.S. economy. The report shows that states along the East Coast, as well as Illinois, were most at risk in the second quarter of 2021 – with clusters in New Jersey, Delaware, the Chicago area and central Florida – while the West remained far less exposed.

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Tavant Launches New Platform – Touchless Lending

Tavant, a digital lending solutions provider, has launched its new Touchless Lending platform. This AI-powered lending-as-a-service platform maximizes the use of data-driven processes to provide an end-to-end loan manufacturing experience. Touchless Lending’s first product line is mortgage-centric and designed to address key pain points within the mortgage industry. By reducing lengthy origination cycles and removing unnecessary touchpoints, Touchless Lending enables lenders to originate more mortgage loans faster, while also reducing costs.

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MISMO RON-Certified Platforms Increase 40 Percent

MISMO, the real estate finance industry’s standards organization, today announced that 14 technology platforms have now successfully completed MISMO Remote Online Notarization (RON) certification. DocuTech, OneNotary, Pro Notary and SimplySecureSign join 10 previously certified platforms, representing a 40 percent increase in the number of certified platforms over the past three months.

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