Getting the total package – a strong vendor partnership and an innovative LOS – was critical for San Diego-based iServe Residential Lending. A few years ago, the team had become frustrated with their existing LOS. The lender struggled with an LOS that presented a myriad of challenges and consistently failed to deliver results when needed.
With operations in 25 branches across the Western, Southeastern and Northeastern United States, iServe needed an LOS provider that would not only solve the challenges presented by the troubled LOS system, but also provide valuable insight to further their business goals. The company, established in 2007, prides itself as a reputable source for providing financial strength and insight through experienced personnel and a passionate commitment to providing mortgage services.
Due to its strong reputation and customer-centric approach, iServe quickly became a leader in FHA/VA lending. Their goal of making their customers’ financial goals become a reality both quickly and efficiently continued to drive the organization as it grew. Within five years, the lender’s reach grew from its foundation as a midsize Southern California lender to 18 states.
“Over the years, our reach has grown exponentially. Even as we grew, maintaining a hardworking, yet positive and forward thinking team remains as one of our top goals. Our previous system was not ready. We also needed more robust reporting priorities. As a result, our turnover rate stays low and the camaraderie we’ve developed with communications is as strong as ever,” said Michael Wilson, Chief Operating Officer of iServe.
“MeridianLink Mortgage’s LOS system is very intuitive. We are able to easily understand its features and processes,” said Wilson. ”The system has proven itself to be a reliable ally in an industry that is rapidly changing. We rarely encounter moments in which the LOS isn’t able to function at its maximum capacity. MeridianLink Mortgage also makes continual enhancements which keeps our process optimal.”
Through MeridianLink Mortage’s philosophy of adoptimization, or working with the lender to best optimize their LOS and lending technology, iServe was able to refine their platform and third-party integrations to maximize its tools.
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