Technology To Streamline A Lender’s Refinance Strategy

Homebot, a provider of a client-for-life portal that empowers consumers to build wealth through homeownership, has now completed an integration with Mortgage Coach, an enterprise platform designed to improve mortgage borrower understanding of available loan options, helping more borrowers build wealth through homeownership.

The Homebot refinance experience helps homeowners explore various refinance mortgage options. With the integration of the Mortgage Coach Total Cost Analysis (TCA), loan officers are able to add detailed explanations of each loan option, tailoring the refinance scenarios and uncovering potential purchase opportunities for each homeowner. Together, these solutions offer homeowners a robust refinance experience and facilitate meaningful engagement with their loan officer.  

“We have already provided approximately 200 unique Total Cost Analysis experiences through the integration,” said Gemma Currier, SVP, Retail Sales Operations at Guild Mortgage. “Since our past customers are initiating the experience through Homebot, we’ve been able to provide valuable advice quickly and collaborate with customers instantly to select the best home loan option for their needs. The TCA and video communication functions have enabled us to provide that personalized experience we strive for with every connection, especially when meeting in person can be challenging in today’s market.”

When lenders activate this new integration, their clients can proactively request a TCA from within Homebot. The loan officer is notified immediately and the TCA is generated instantly, saving them valuable time. With this integration, lenders are able to quickly identify and convert clients that are ready for a transaction.

“Our team knows that prospects who receive a Mortgage Coach Total Cost Analysis commit faster,” said Chad Baker, Regional Manager at CrossCountry Mortgage. “Homebot being able to present a complete and dynamic TCA presentation instantly on my behalf, using intelligence the platform already knows about each past client, provides yet another advantage to my client nurture program.”

“We’re thrilled about the value this integration is bringing to our lender customers and to their clients,” said Ernie Graham, CEO of Homebot. “Together, Homebot and Mortgage Coach are helping lenders streamline their refi strategy while providing their clients with the knowledge and resources they need to build wealth through homeownership.”

The Homebot-Mortgage Coach integration is supported on Mortgage Coach Broker and Enterprise Editions and is available now.