Mortgage executives are seeing the signs of a coming downturn and are considering the changes they’ll need to make to remain competitive, according to this month’s Insights Report from mortgage advisory firm STRATMOR Group.
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Consumer Direct (CD) lenders have done very well capturing the bulk of refinance business over the past few years. With the mortgage business shifting to purchase money loans, CD lenders will need a different strategy. That’s the conclusion STRATMOR Group’s Senior Partner Garth Graham reaches in his article, “Consumer Direct: It’s Nurture vs Nature in Purchase Business” in the January issue of the advisory firm’s Insights Report.
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Virtually every lender wants to grow in 2022, but only those who focus on the customer experience are likely to do so. That’s the conclusion from the December Insights Report from mortgage advisory firm STRATMOR Group. In “Mapping the Evolving Customer Journey,” STRATMOR Customer Experience Director Michael Seminari and Senior Advisor Sue Woodard provide insight into a critical step in creating a positive customer experience (CX): journey mapping.
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In its November Insights Report, mortgage advisory firm STRATMOR Group takes a closer look at why so many new technology implementations fail and what lenders can do to achieve greater success. In “Digital Success: The Power of Process Led Implementation,” Michael Grad, STRATMOR Group senior partner, discusses the implementation process and prescribes a solution that will lead to better outcomes.
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In its October Insights Report, mortgage advisory firm STRATMOR Group reveals data that shows why lenders have found it nearly impossible to achieve suitable returns on their technology investments. In “Mortgage Psych 101 — FOMO (The Fear of Missing Out),” STRATMOR Group Principal Tom Finnegan discusses the correlation between technology investment and lender productivity in response to a common question posed to STRATMOR: “Are we missing out on the latest technologies?” which is usually asked in terms of some aspect of automation or digital mortgage.
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In its September Insights Report, mortgage advisory firm STRATMOR Group points to data that suggest that this year will be one of the biggest years for industry Mergers & Acquisitions (M&A) activity. In “Mortgage Industry Consolidation: Fact, Fiction or Frenzy?” David Hrobon, STRATMOR Group Principal and former Chairman and CEO of Wintrust Mortgage, connects the dots between industry profitability and M&A activity.
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In its latest Insights Report, mortgage advisory firm STRATMOR Group connects the dots between lender profitability and business mix and details how the coming purchase market will impact lenders that are not prepared. In “Prepare Now for the Storms Ahead: Build Your Purchase Business” Garth Graham, STRATMOR senior partner, reveals the data that makes clear the causal link between high refinance volume and high profitability.
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In its July Insights Report, mortgage advisory firm STRATMOR Group offers an in-depth analysis of customer experience in the mortgage industry and how lenders are measuring and managing it. In “The Customer Experience (CX): Create Business Success Through a Culture of Excellent,” Sue Woodard, Total Expert’s Chief Evangelist who is consulting with STRATMOR to provide expert CX strategy advice, goes deep on the importance of the customer experience.
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In its June Insights Report, mortgage advisory firm STRATMOR Group examines the key characteristics of expense management branches (EMBs) and their prevalence among Independent Mortgage Bankers (IMBs) versus depositories and compares the performance metrics between EMB and corporate branches.
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As the country begins to emerge from the shadow of the COVID pandemic and millions of homeowners prepare to exit forbearance, mortgage lenders would be wise to do a level-set to understand where the pandemic-powered momentum is likely to drive the industry, according to the May 2021 Insights Report from mortgage advisory firm STRATMOR Group.
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