STRATMOR Report: Lenders Should Shift Focus To Purchase Business Now

In its latest Insights Report, mortgage advisory firm STRATMOR Group connects the dots between lender profitability and business mix and details how the coming purchase market will impact lenders that are not prepared. In “Prepare Now for the Storms Ahead: Build Your Purchase Business” Garth Graham, STRATMOR senior partner, reveals the data that makes clear the causal link between high refinance volume and high profitability. 

Read more

STRATMOR Report Examines Customer Experience As A Differentiator For Lenders

In its July Insights Report, mortgage advisory firm STRATMOR Group offers an in-depth analysis of customer experience in the mortgage industry and how lenders are measuring and managing it. In “The Customer Experience (CX): Create Business Success Through a Culture of Excellent,” Sue Woodard, Total Expert’s Chief Evangelist who is consulting with STRATMOR to provide expert CX strategy advice, goes deep on the importance of the customer experience.

Read more

STRATMOR Advises Lenders To Level-Set To Prepare For Second Half Of 2021

As the country begins to emerge from the shadow of the COVID pandemic and millions of homeowners prepare to exit forbearance, mortgage lenders would be wise to do a level-set to understand where the pandemic-powered momentum is likely to drive the industry, according to the May 2021 Insights Report from mortgage advisory firm STRATMOR Group.

Read more